• Shipping Charges
• Stock Availability
• Placing your order
• Damaged Goods on Arrival
• Recycling
• Returns Policy
• Terms & Conditions

Working in partnership with a wide range of suppliers, Duggan Veterinary aim to offer every customer everything required to run their practice on a daily basis. We carry a stock range of 9,000 products and have access to over 16,000 products in total.
With such a vast range of products available, many of high value, it is neither physically nor financially practical for the average practice to stock more than a fraction of what they may need. Offering a reliable, accurate service means that our customers can use us as their stock room. This allows you to offer clients a high level of stock availability while minimising the capital tied up in stock. It also helps limit the quantity of dangerous drugs in the practice, making the community a safer place to be.

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Placing you order

Clear two-way communication is critical for the development of successful relationships with our customers. Centaur recognises that, as your wholesaler, we are an important source of information and our aim is to communicate with you as clearly and promptly as possible. With the assistance of technology, the aims of our Careline are:

1. To ensure calls are answered as quickly as possible and any queries dealt with there and then.
2. To make it as simple as possible for customers to place orders with us.
3. To make ordering as simple as possiable

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DELIVERIES DAMAGED ON ARRIVAL

All products distributed via courier by Duggan Veterinary, are carefully packed using recycled shredded paper which allows maximum prodtection for all items selected by our customers. Any deliveries which arrive damaged , not in proper working order etc. must be notifed to Duggan Veterinary within 48 hours of arrival. A written letter , entitled PRODUCT DAMAGE REPORT ,and illustrating exactly what damge was detected to what products and including the invoice number , must be faxed on headed paper to Duggan Veterinary within 48 hours also. Alternatively this letter can be also posted to our Head office at:

Product damage Report
Duggan Veterinary,
Holycross,
Thurles,
Co Tipperary

Duggan Veterinary will then look to replace said items straight away , ensuring as little disruption to our clients as possible. We have an excellent record in ensuring all items reach there destination as quickly as possible and in perfect condition at all times.

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RECYCLING

We recycle 100ml injection styrofoam boxes and have done so since we started doing business. So if any of our customers are having difficulty in disposing of these boxs, please notify your local Area sales manager , who will organise to have them collected. When sucah a case arises please ensure that these type of boxes are packaged togeher in large plastic bags etc. and are easy to manouver.Usually this means reusing boxes from our own warehouse. However, our additional box supply are from a various companies which are located with our general region. Don't be surprised if your products from Duggan Veterinary come to you in a french fry, marshmallow or some other unrelated product box! We believe this is not only environmentally responsible, but the boxes are of a high level of quality and ensure the prodcuts arrive in the condition our customers are happy with.

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Returns Policy

Duggan Veterinary must be notified within 24 hours of delivery if a ccustomer wishes to return any products sent out to them. Duggan Veterinary may be notified via the the following routes;

1.Fax: (00353) 504 43147

2.Email: info@dugganvet.ie

3.Phone notification to our area sales representatives.

Unfortunately , we cannot accept products returned to us , which are not in there origginal packaging and which are not in perfectly good condition.

All items which we agree to accept by return, will be credited or refunded.

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Terms & Conditions

To the fullest extent permitted at law Duggan Veterinary is providing this web site and it's contents on an as is basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Duggan Veterinary does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Duggan Veterinary nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

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